Returns &
cancellations.

Contact us first

Email chris@mindfull-expressions.com with your order number and a description of the issue before returning anything. We’ll review your request and provide return instructions where needed.

Cancellations

You can cancel for a full refund before custom artwork or production begins. Once work has started, cancellation requests are reviewed individually. We’ll explain the available options before making any changes.

Standard, non-personalized canvases

We accept returns of unused, undamaged, non-personalized canvases within 30 days of delivery. Contact us within that period to arrange the return. Customers pay return shipping, and original shipping charges are nonrefundable unless there is a problem with the order. We do not charge a restocking fee.

Custom photo canvases & personalized artwork

Because these pieces are made for you, we do not accept change-of-mind returns after production begins. This does not exclude damaged or defective products, or mistakes made by Mindfull Expressions.

Damage, defects or the wrong order

Please email your order number and photos of the canvas and packaging as soon as possible, ideally within seven days of delivery. Keep the packaging while we review the issue. We will offer a replacement at our expense or a refund for a damaged, defective or incorrect order. Reporting a legitimate problem later than seven days does not automatically disqualify your request. If a return is needed for one of these issues, we will arrange it at our expense.

Refunds

Approved refunds are returned to the original payment method through Square. Your bank or payment provider controls how long the credit takes to appear. We’ll confirm the refund details with you.

Individual situations

We may make exceptions when appropriate. This policy does not limit any rights you have under applicable law.

Effective October 11, 2026.